Earlier today, I came across a few negative reviews on Nga Hoang Hotel in Ho Chi Minh/Saigon. I was surprised because I found my overnight stay last year quite pleasant. What I am about to address is an issue that almost all negative reviewers pointed out.
Just to let you know, I am not in any way affiliated with Nga Hoang Hotel in HCMC. My intention is not to advertise anything about Nga Hoang. This is simply my honest account and I’m sharing this for you to be aware, nothing more, nothing less.
The main problem: the lady owner.
According to travelers who gave the negative reviews, she doesn’t seem to keep track of the payments. You could end up paying twice because of her negligence. In fact, when I checked out last year, she forgot that I actually gave her a deposit. I told her, with a smile, that I did and showed her a receipt (which was written on some scratch paper). It went smoothly because I didn’t freak out. So here’s my advice if you plan to stay in Nga Hoang:
1. After paying the deposit or the entire amount, ASK FOR A RECEIPT. If the lady owner tells you that she doesn’t have one (which is impossible of course), ask her to indicate on any piece of paper that you have paid on this particular date and time. Make sure to get her signature on it also.
2. Please talk to the owner “nicely”. I can’t blame you if you lose your patience because the entire thing involves money. But do explain the situation to her nicely even if you’re pissed. She might raise her voice and act grouchy, but don’t mind it.
Recap: for all your transactions at Nga Hoang, get the receipt and talk to the owner nicely even if you’re pissed.
Enjoy your stay!